Business English: Email and Telephone Skills

About this course

Write emails that get results and handle calls without hesitation. This focused course gives you the language and structure for professional written and spoken communication in English, from routine requests to difficult conversations.

You will plan clear emails, choose the right tone for each reader, deal with complaints and apologies, and manage telephone and online calls, including checking and confirming details. Plenty of writing tasks and call role plays build your confidence quickly, and you finish with an Alalamia certificate.

What you'll learn

• Structure professional emails with clear subject lines, openings and closings
• Write emails for requests, enquiries, complaints, apologies and follow-ups
• Choose the right tone and level of formality for each reader
• Make and receive telephone and online calls with confidence
• Clarify, check and confirm information during calls
• Leave clear voicemail messages and take accurate notes from calls
• Handle difficult calls and emails politely and professionally

Curriculum

Who it's for

Employees who write emails and take calls in English as part of their daily work.

Before you start

• An intermediate level of English, around CEFR B1, is recommended.

Part of these Alalamia diplomas

• Alalamia Diploma in Business English