Microsoft Office & 365 Apps
55342 Supporting and Troubleshooting Windows 11
Support and troubleshoot Windows 11 in the enterprise.
4 daysIntermediate11 modules
About this course
Support and troubleshoot Windows 11 in the enterprise. Over four days you will administer PCs remotely, resolve startup, device, driver, network, app and security issues and use modern troubleshooting tools.
What you'll learn
- Troubleshoot Windows 11 PCs using modern tools and enterprise techniques
- Administer and troubleshoot Windows Admin Center and Windows PowerShell
- Resolve Group Policy errors and network connectivity issues
- Configure and troubleshoot user state, Folder Redirection, and profile management
- Troubleshoot app compatibility, remote access, and name resolution problems
- Monitor system performance and maintain enterprise-wide Windows 11 deployments
Curriculum
11 modules
- Overview of Windows 11 features
- Troubleshooting procedures
- Installation and deployment
- Management and troubleshooting tools
- Windows Admin Center
- PowerShell
- Remote management
- System recovery tools
- Registry configuration
- Startup troubleshooting
- BitLocker issues
- OS service troubleshooting
- Hardware troubleshooting
- Device driver diagnostics
- Network configuration
- Name resolution
- Remote access troubleshooting
- Group Policy basics
- Resolving GPO issues on clients
- Network security
- Windows 11 security features
- User account issues
- Folder Redirection
- User state migration and troubleshooting
- File and shared folder access
- Work Folders
- Printer management
- File recovery
- Desktop and UWP app troubleshooting
- App compatibility
- Performance optimization
- Windows updates
Who it's for
Desktop support technicians and help desk staff.
Before you start
No formal prerequisites. Bring curiosity and a willingness to practise.
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