Telecommunications & 5G
Network Operations Centre (NOC) Operations
Learn how operators keep networks running around the clock.
3 daysFoundation5 modules
About this course
Learn how operators keep networks running around the clock. You will cover NOC roles and shifts, monitoring tools and alarms, incident and problem management, escalation and communication, and the performance reports that keep management informed.
What you'll learn
- Describe NOC roles, shifts and processes.
- Monitor networks and handle alarms.
- Manage incidents and escalations.
- Communicate clearly during outages.
- Prepare operational and performance reports.
Curriculum
5 modules
- Roles and shifts
- Tools and dashboards
- Alarms and severity
- Correlation and filtering
- Ticketing
- Escalation
- Major incidents
- Root cause analysis
- Change control
- KPIs and SLAs
- Shift handovers and reports
Who it's for
New NOC engineers, operations staff and technicians moving into network operations.
Before you start
No formal prerequisites. Bring curiosity and a willingness to practise.
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