Apple Pro Apps & Support
iOS Support Essentials
Support iPhone and iPad users with confidence.
2 daysFoundation7 modules
About this course
Support iPhone and iPad users with confidence. You will troubleshoot common issues, set up email with Microsoft Exchange, contacts and Apple ID, manage apps, files and security settings, and work with keyboards, text entry and accessibility features.
Curriculum
7 modules
- iOS Versions Compared
- Power Management
- Activating, Upgrading or Downgrading iOS
- Backing Up & Restoring Data
- Multitasking & Splitscreen
- Background Refresh & Data Usage
- Motion Coprocessor
- Email, General Practices
- Microsoft Exchange
- Active Sync
- iCloud & iCloud Family
- Contacts
- Calendars
- Managing Notifications
- Sharepoint & Wikis
- Facetime
- Camera & Video
- Photos & Photostream
- Connecting to a TV or Projector
- AppleTV
- AirPlay & Alternatives
- Home Sharing
- App Store
- The iOS File System
- Sharing Files Between Apps
- AirDrop
- DropBox, Google & Other Cloud Services
- Editing Text
- iBooks, E-books & PDF
- Unlocking & Jailbreaking
- Passcode & Encryption
- TouchID
- Restrictions
- Guided Access
- Find My iPad/iPhone and Location Services
- Apple Wallet & ApplePay
- Network Security for Business
- App Security
- Physical Security
- Private Browsing
- Standards Compliance
- Extensions & Keyboards
- Entering & Editing Text
- Zooming & Inverting the Display
- VoiceOver
- Dictation & Siri
- The App Store Inside & Out
- Volume Purchase Program
- Custom B2B Apps
- Buy or Develop In-House?
- Dashcode
- Xcode
- iOS Developer Program
Who it's for
Help desk staff, IT support technicians and device administrators.
Before you start
- Students who attend iOS Support Essentials need not have any iPad or iPhone experience at all, but some familiarity with the iOS or other mobile OSes can help.
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