Communication & Workplace Skills
Interpersonal Communication for Project Leaders
Communicate well at every stage of a project.
1 dayIntermediate4 modules
About this course
Communicate well at every stage of a project. You will read social situations, choose the right approach, ask effective questions, listen actively and keep the dialogue on track.
What you'll learn
- Learn tactics and techniques to boost emotional intelligence
- Understand different question types and when to use them effectively
- Learn active listening approaches and various listening styles
- Review the Merrill & Reid Social Styles for reference
- Identify visual, auditory, and kinesthetic communication approaches
- Learn how to use a problem-solving listening framework
- Understand best practices around project communications
Curriculum
4 modules
- Communicate B.E.F.O.R.E. your project begins
- Set realistic expectations using the D.A.N.C.E. framework
- Identify and assess organizational communication channels
- Describe the stakeholder journey
- Understand and use emotional intelligence
- Practical application of the Merrill & Reid Social Styles
- Determine the social status of participants
- Identify stakeholder informational needs
- Assess stakeholders as visual, auditory, or kinesthetic
- Understand listening styles
- Determine means of communications
- Use correct question types
- Actively listen
- Interpret verbal, paraverbal, and nonverbal cues
- Hermeneutics and Semiotics
Who it's for
Project managers and project team leads.
Before you start
No formal prerequisites. Bring curiosity and a willingness to practise.
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