English for IT Professionals

Speak and write about technology as clearly as you work with it.

5 daysIntermediate9 modules

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Overview

About this course

Speak and write about technology as clearly as you work with it. Over five days you will build the vocabulary IT teams rely on and practise explaining systems, faults and solutions to colleagues, users and managers.

Realistic tasks cover support calls and tickets, technical documentation, incident reports, stand-ups and vendor meetings, ending with a short technical presentation. You leave able to communicate with less jargon, more precision and greater confidence, together with an Alalamia certificate.

What you'll learn

Use accurate technical vocabulary to describe systems, networks, software and security
Explain technical problems and solutions clearly to technical and non-technical listeners
Handle support calls, tickets and live chat in professional English
Write clear documentation, user guides, release notes and incident reports
Take part in stand-ups, project meetings and vendor calls with confidence
Read and summarise vendor documentation and technical articles
Present a technical proposal or solution in English

Curriculum

9 modules

Hardware, software and infrastructure vocabulary
Describing your role and team
Describing how systems work
Numbers, units and specifications

Networking and cloud terminology
Security concepts and threats
Describing architecture and data flow
Acronyms and how to say them

Plain English for technical ideas
Avoiding and explaining jargon
Using analogies and examples
Checking understanding

Opening and structuring a support call
Asking diagnostic questions
Giving step-by-step instructions
Managing frustrated users
Closing and escalating a call

Writing clear ticket updates
Live chat conventions
Professional technical emails
Status updates and follow-ups

Structure of user guides and how-to articles
Writing procedures and instructions
Release notes and change logs
Clarity, consistency and style

Describing faults and their impact
Language for timelines and root causes
Writing incident reports
Recommending actions

Stand-ups and progress updates
Agreeing, disagreeing and negotiating priorities
Working with vendors and remote teams
Estimating effort and discussing deadlines

Structuring a technical presentation
Describing diagrams and data
Handling questions
Final presentation and review

Who it's for

Developers, support engineers, network and systems staff and other IT professionals who use English in their daily work.

Before you start

English at around CEFR B1 level or above
Working in, or studying towards, an IT role

Let's plan your next step together.

Tell us the course or certification you have in mind and we'll send the outline, upcoming dates, fees and private-team options.

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