Communication & Workplace Skills
Developing Interpersonal Skills
Connect better with the people you work with.
1 dayIntermediate5 modules
About this course
Connect better with the people you work with. You will practise five interpersonal competencies, communicate to connect, move beyond small talk and build confidence.
What you'll learn
- Understand the importance of interpersonal skills and what contributes to one’s ability
- Practice five essential competencies for successfully interacting with others
- Utilize multiple aspects of communicating to make interpersonal connections
- Recognize different levels of conversation depth and how to navigate them
- Challenge habits and reframe situations to build confidence for easier interpersonal interactions
Curriculum
5 modules
- Interpersonal skills assessment
- Consider the whole person
- IQ, EQ, and Personality
- Five essential competencies
- Effective listening
- Asking questions
- Practicing empathy
- Using words for clarity
- Being composed
- Non-verbal communication
- The Mehrabian Myth
- Mirroring others
- The signals you send
- Why small talk matters
- The Conversation Ladder
- Creating a spark
- Common interpersonal fears
- Challenge your mindset
- First impressions
- Expanding your confidence circle
Who it's for
Professionals early in their careers and anyone wanting stronger people skills.
Before you start
No formal prerequisites. Bring curiosity and a willingness to practise.
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