Build Agents with CX Agent Studio in Google Cloud

About this course

Build customer experience agents with CX Agent Studio. You will design multi-agent architectures, add deterministic logic and data stores, connect tools to other providers, build voice agents, evaluate performance, hand off to human agents and deploy to digital channels.

What you'll learn

• Design multi-agent architectures and developer-first workflows
• Evaluate CX agent performance. Implement deterministic logic
• Create and maintain data stores that enhance CX agents
• Deploy a CX agent to various digital channels
• Leverage CX agent tools and connectors to integrate with various providers
• Escalate to human agents. Apply industry best practices for a successful launch
• Utilize Native Audio to configure natural voice-based interactions

Curriculum

Who it's for

Conversational AI developers and contact centre engineers.

Before you start

• A basic understanding of Google Cloud and LLMs is necessary