AI & Machine Learning
ChatGPT Essentials: Prompting and Productivity at Work
A practical half-day introduction to ChatGPT at work.
3.5 hoursFoundation7 modules
About this course
A practical half-day introduction to ChatGPT at work. You will learn how it works, write and improve prompts through guided exercises, use it for everyday tasks such as drafting emails and summarising meeting notes, and understand its limits and responsible use.
What you'll learn
- Define Artificial Intelligence in practical terms and describe how tools like ChatGPT can support workplace productivity
- Explain, at a high level, how ChatGPT works and what it is designed to do
- Navigate the ChatGPT interface and use common features with confidence
- Identify strengths, limitations, and responsible use considerations when working with ChatGPT
- Write more effective prompts using key components such as task, context, audience, format, and tone
- Apply common prompt types, including instruction prompts, role based prompts, question prompts, contextual prompts, and refinement prompts
- Evaluate and improve AI generated responses through prompt revision
- Use ChatGPT in realistic workplace scenarios to save time and improve work quality
Curriculum
7 modules
- What AI is in plain language
- What generative AI is
- What large language models are, at a high level
- Common AI terminology, including prompts, models, tokens, context, and hallucinations
- Common workplace applications of AI
- Strengths and limitations of generative AI tools
- What ChatGPT is and how it is commonly used
- High level overview of how ChatGPT responds to prompts
- Navigating the ChatGPT interface
- Key features and capabilities
- Common use cases for ChatGPT at work
- When to use ChatGPT, and when human review is still necessary
- What a prompt is and why it matters
- The characteristics of an effective prompt
- The key components of a strong prompt:
- task
- context
- audience
- format
- tone
- Common prompt types:
- instruction prompts
- question prompts
- role based prompts
- contextual prompts
- few shot prompts
- refinement prompts
- Examples of weak prompts compared to effective prompts
- How to improve responses through iteration
- Review examples of vague or incomplete prompts
- Practice rewriting prompts to make them clearer and more effective
- Discuss how better prompt structure improves output quality
- Students will practice creating prompts for realistic workplace scenarios, such as:
- Drafting a professional email
- Summarizing meeting notes
- Brainstorming ideas for a project
- Creating a simple action plan
- Rewriting content for a different audience
- Organizing information into a structured format
- Test prompts and review responses
- Identify opportunities to improve clarity, relevance, structure, or tone
- Revise prompts to produce better results
- Reinforce the importance of reviewing AI generated content before use
- Accuracy and fact checking
- Privacy and sensitive information
- Bias and limitations
- Tips for continued success with ChatGPT
- Final questions and key takeaways
Who it's for
Any professional who wants to save time with ChatGPT. No technical background needed.
Before you start
- No prior AI or coding experience required
- Basic computer and web browser skills recommended
- Familiarity with common workplace tasks such as email, document creation, note taking, or online research is helpful
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