ITIL® 4 Foundation

ابنِ أساساً متيناً في ITIL 4، الإطار المعتمد على نطاق واسع لإدارة خدمات تقنية المعلومات. خلال ثلاثة أيام تتعلّم إطار ITIL ومبادئه التوجيهية ونظام قيمة الخدمة والممارسات الرئيسية، استعداداً لامتحان ITIL 4 Foundation.

3 أيامتأسيسي6 وحداتITIL® 4 Foundation

سجّل أو استفسر ←اسأل عبر واتساب

نظرة عامة

المنهاج

المحتوى التقني أدناه معروضٌ باللغة الإنجليزية كما ورد في منهاج الدورة، حفاظاً على دقّة المصطلحات.

6 وحدات

Our ITIL 4 Foundation training course is divided into six key areas that build your knowledge from the ground up:
ITIL 4 Overview
The ITIL Framework
The ITIL Guiding Principles
The ITIL Service Value System (SVS)
Key Practices for ITIL
Other ITIL Practices
ITIL 4 Overview Get introduced to the fundamentals of ITIL 4 and explore the key concepts that form the foundation of IT service management. You'll learn the basic terminology and understand how ITIL helps organizations deliver better IT services.
Lesson 1: Introduction to ITIL 4
Lesson 2: Key Concepts

Discover how the four dimensions of service management work together and explore the ITIL Service Value System. You'll learn how these components help organizations create value through IT services.
Lesson 3: The Four Dimensions of Service Management
Lesson 4: The ITIL Service Value System

Learn the seven guiding principles that help organizations make better decisions about their IT services. From focusing on value to keeping things simple and practical, you'll understand how these principles guide service improvement and digital transformation.
Lesson 5: Focus on Value
Lesson 6: Start Where You Are
Lesson 7: Progressive Iteratively with Feedback
Lesson 8: Collaborate and Promote Visibility
Lesson 9: Think and Work Holistically
Lesson 10: Keep It Simple and Practical
Lesson 11: Optimize and Automate

Master the core components of ITIL's Service Value System. You'll learn about governance, the service value chain, and how continuous improvement helps organizations adapt and evolve their IT services.
Lesson 12: Governance
Lesson 13: The Service Value of Chain
Lesson 14: Continual Improvement

Explore essential ITIL practices including service desk operations, incident management, and problem management. You'll learn practical approaches to handling IT service requests, managing changes, and improving service levels.
Lesson 15: Continual Improvement
Lesson 16: Service Level Management
Lesson 17: Change Control
Lesson 18: Incident Management
Lesson 19: Service Request Management
Lesson 20: Service Desk
Lesson 21: Problem Management

Round out your knowledge with additional ITIL practices across general management, service management, and technical management areas. You'll understand how these practices work together to deliver effective IT services.
Lesson 22: General Management Practices
Lesson 23: Service Management Practices
Lesson 24: Technical Management Practices

لمن هذه الدورة

موظفو تقنية المعلومات وفرق مكتب الخدمة والمديرون وكل العاملين في خدمات تقنية المعلومات.

قبل أن تبدأ

لا متطلبات مسبقة رسمية. يكفي الفضول والاستعداد للتطبيق العملي.

الشهادة

الشهادة التي تؤهّلك لها

ITIL وإدارة الخدمات

ITIL® 4 Foundation

ITIL 4 Foundation

دورة واحدة

ITIL وإدارة الخدمات

3 أيام

تفاصيل الدورة ←

لنرسم خطوتك التالية معاً.

أخبرنا بالدورة أو الشهادة التي تهمّك، ونرسل لك المنهاج والمواعيد القادمة والرسوم وخيارات التدريب الخاص لفريقك.

تحدّث إلى مستشار ←واتساب