ITIL وإدارة الخدمات
ITIL® Product (Version 5)
أدر المنتجات الرقمية عبر دورة حياتها كاملة بالإصدار الخامس من ITIL. تمرّ بمراحل الاستكشاف والتصميم والاقتناء والبناء والانتقال والتشغيل والتسليم والدعم من منظور المنتج.
3 أياممتوسط11 وحدة
نظرة عامة
أدر المنتجات الرقمية عبر دورة حياتها كاملة بالإصدار الخامس من ITIL. تمرّ بمراحل الاستكشاف والتصميم والاقتناء والبناء والانتقال والتشغيل والتسليم والدعم من منظور المنتج.
ما ستتعلّمه
المحتوى التقني أدناه معروضٌ باللغة الإنجليزية كما ورد في منهاج الدورة، حفاظاً على دقّة المصطلحات.
- Core concepts of digital experience and experience value
- How experience integrates with the ITIL Product and Service Lifecycle
- How lifecycle activities influence experience outcomes
- Experience governance, signals, and continual improvement
- How ITIL integrates experience thinking with DevOps, AI, and project management
- How to prepare for and pass the ITIL Product (Version 5) Certification Exam
المنهاج
11 وحدة
- Definition and characteristics of digital products
- How digital products create value and enable services
- Relationships between digital products, services, and service offerings
- Overview of the ITIL Product and Service Lifecycle from a product perspective
- Understanding consumer needs, market context, and product direction
- Aligning product vision, positioning, and portfolio decisions
- Applying discovery at organizational, portfolio, and product levels
- Assessing context, agreeing objectives, prioritizing initiatives, and communicating roadmap changes
- Human centered and holistic product design principles
- Designing product capabilities, interfaces, and workflows
- Creating product specifications and prototypes
- Translating product direction into actionable designs
- Acquiring technology, people, and third party services for products
- Evaluating sourcing options and acquisition strategies
- Managing suppliers and internal capabilities
- Ensuring acquired resources support product lifecycle needs
- Integrating design into build activities
- Developing and testing product components and integrations
- Managing iterative development and quality controls
- Preparing products for transition and use
- Transitioning products into live environments
- Managing releases, deployments, and change
- Ensuring product readiness, knowledge transfer, and risk management
- Stabilizing products during early life support
- Operating digital products reliably and securely
- Monitoring product performance, availability, and capacity
- Managing incidents and operational issues
- Maintaining product stability and operational effectiveness
- Delivering product enabled services to consumers
- Managing onboarding, access, and service interactions
- Supporting service consumption through products
- Maintaining service quality and stakeholder relationships
- Supporting products during normal operation and disruption
- Managing problems, known errors, and recovery activities
- Using knowledge to improve product support effectiveness
- Reducing recurrence and improving product resilience
- Managing digital products end to end across the lifecycle
- Integrating lifecycle activities into product value streams
- Governing products for consistency, sustainability, and improvement
- Applying continual improvement to product management
- Integrating ITIL Product with DevOps practices
- Aligning ITIL Product with PRINCE2 and project delivery
- Using AI and automation to support product management
- Applying governance and decision support across the product lifecycle
لمن هذه الدورة
مديرو المنتجات ومالكوها وممارسو تقنية المعلومات.
قبل أن تبدأ
- Participants must hold ITIL 4 Foundation or ITIL (Version 5) Foundation certification.
دورات ذات صلة
المزيد في ITIL وإدارة الخدمات ←تأسيسي
Configuration Management Database (CMDB) Fundamentals
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تفاصيل الدورة ←تأسيسي
Hardware Asset Management (HAM) Fundamentals
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تفاصيل الدورة ←متوسط
ITIL® (Version 5) AI Governance
ITIL وإدارة الخدمات
تفاصيل الدورة ←تأسيسي
ITIL® (Version 5) Foundation
ITIL وإدارة الخدمات
تفاصيل الدورة ←تأسيسي
ITIL® (Version 5) Foundation Bridge
ITIL وإدارة الخدمات
تفاصيل الدورة ←متوسط
ITIL® (Version 5) Managing Professional Transition Certification
ITIL وإدارة الخدمات
تفاصيل الدورة ←لنرسم خطوتك التالية معاً.
أخبرنا بالدورة أو الشهادة التي تهمّك، ونرسل لك المنهاج والمواعيد القادمة والرسوم وخيارات التدريب الخاص لفريقك.