Cisco Implementing Cisco Contact Center Enterprise v1 (CCEI)

نظرة عامة

انشر Cisco Packaged Contact Center Enterprise. تخطّط للنشر وتجهّزه، وتُعدّ البرمجيات وتثبّتها، وتدير الشهادات، وتستخدم معالج التكامل، وتضيف المواقع، وتبني تطبيقات VXML متقدّمة.

ما ستتعلّمه

المحتوى التقني أدناه معروضٌ باللغة الإنجليزية كما ورد في منهاج الدورة، حفاظاً على دقّة المصطلحات.

• Examine components, protocols, and variables that influence selection of the design and sizing of a PCCE deployment
• Identify concepts necessary to create CCE system design specifications and deployment plans
• Configure an advanced VXML application implementing DB lookup functionality and digit collection; use Call Studio and CCE Scripting tools to present call data collected from the caller to the gent desktop
• Discover how to install CCE software
• Administer CA signed security certificates to support the successful addition of a PCCE site
• Identify the tasks associated with adding Remote Site functionality to the PCCE environment
• Discuss integration of the CUIC, LiveData, and Finesse reporting environments
• Configure the PCCE Dial Plan end-to-end, incorporating the use of Cisco Unified Border Element (CUBE), Cisco Unified SIP Proxy (CUSP), Cisco Virtualized Voice Browsers (VVBs), Voice XML (VXML) Gateways (GW), and Significant Digits
• Examine concepts necessary to create CCE system design specifications and deployment plans
• Create a series of routing scripts using PCCE
• Configure Single sign-on for Unified CCE

المنهاج

لمن هذه الدورة

مهندسو مراكز الاتصال ومكاملو أنظمتها الذين ينشرون حلول Cisco لمراكز الاتصال.

قبل أن تبدأ

• Advanced knowledge of computer networking components: Windows A/D, SQL Server, and components
• Understanding of IP networks
• Strong understanding of Cisco Packaged Contact Center Enterprise functionality
• Advanced experience administering of Cisco Packaged Contact Center Enterprise
• Working knowledge of Unified Communications Manager and Voice Gateways