Navigating Difficult Conversations

تعامل مع الحوارات الصعبة بهدوء وإنتاجية. خلال يوم واحد تفهم لماذا تبدو صعبة، وتتعرّف إلى محفّزاتك الشخصية، وتتّبع نهجاً عملياً لحوارات الملاحظات والمساءلة ووضع الحدود، وتخرج بخطة شخصية للحوارات المقبلة.

يوم واحدمتوسط5 وحدات

سجّل أو استفسر ←اسأل عبر واتساب

نظرة عامة

ما ستتعلّمه

المحتوى التقني أدناه معروضٌ باللغة الإنجليزية كما ورد في منهاج الدورة، حفاظاً على دقّة المصطلحات.

Recognize common causes of difficult workplace conversations and challenging interactions.
Identify personal communication habits, triggers, and conversational tendencies under pressure.
Use practical communication techniques to navigate tense or sensitive discussions professionally and effectively.
Practice strategies for feedback, accountability, boundary-setting, and other common difficult workplace conversations.
Apply a practical conversation approach to navigate challenging discussions with greater clarity, adaptability, and effectiveness.

المنهاج

5 وحدات

Common causes of challenging workplace conversations
Why people avoid difficult conversations
The costs of avoiding difficult conversations

Personal communication habits and conversational tendencies
Managing reactions under pressure
Emotional intelligence and perspective-taking

Preparing with greater awareness
Communicating with clarity and curiosity
Building shared understanding

Feedback conversations
Accountability, boundaries, managing up, workplace friction, and delivering bad news
Adapting the approach to different workplace situations